Terms & Conditions/GDPR/Privacy Policy

Terms & Conditions of booking - including information related to Covid-19:

  • When booking an appointment with Robyn Alston Massage and Reflexology, you will be required to fill in any consultation forms completely and honestly at least 48 hours prior to your appointment. If forms are not completed in this timescale it may be necessary to reschedule your appointment.

  • Kindly arrive promptly for your appointment - I will meet you 5 minutes before your appointment time in the car park.

  • Late arrival may eat into your treatment time.

  • If for any reason outside of my control I am running behind I will notify you as soon as possible.

  • A Covid-19 screening will be carried out in the car park prior to entering the premises.

  • You will be required to wear a mask/face covering for your time on the premises and to wash or sanitise your hands on arrival and leaving.

  • Kindly do not attend for an appointment under the influence of drugs or alcohol.

  • No other services are provided other than those listed on my website.

  • Payment will either be made on booking with Stripe or in person at the appointment. 

Cancellation Policy:

I value your time and in the unlikely event that I need to cancel your appointment I will give you as much notice as possible, however during the Covid-19 pandemic, should I have a raised temperature on the day of your appointment or be feeling unwell with any of the symptoms of the virus, this may mean that I will have to cancel at late notice to protect you and your contacts.

I would ask that if you need to cancel an appointment you give me a minimum of 24 hours notice so that I can offer the time to another client. However, for a raised temperature or any Covid symptoms (or just feeling generally unwell) that may arise on the day of your appointment I would request that you cancel on the day.

If you are unable to attend your appointment it may or may not be possible to send somebody else in your place, kindly contact Robyn first to enquire. 

If the consultation forms (link to these will be included in your booking confirmation email) sent to you on booking your appointment are not completed at least 48 hours prior to your appointment it may mean we need to move your appointment to another date and time.

General Data Protection

General Data Protection (GDPR) is new legal protection for personal information from May 2018.

If you provide any sensitive medical/health information to me via email, text, phone conversation or social media messenger services, I will only hold and use this if we proceed to treatment. If we do not proceed to treatment I will securely destroy all information sent..

The Purpose of Processing Client Data

In order to give professional massage & reflexology treatments, I will need to gather and retain information about your health and well-being. I will only use this information for informing massage & reflexology treatments and associated recommendations concerning aspects of health and well-being. Any records kept are stored for 7 years after your last appointment. Paper records may possibly moved off site into secure storage and securely destroyed after 7 years of storage where a certificate of destruction will be provided to me.

If you have any questions regarding your information or GDPR please email robynamassagetherapist@gmail.com.

Privacy Policy

  1. Important Notice

This is the Privacy Policy for www.robyn-alston-massageandreflex.co.uk Robyn Alston Massage & Reflexology

The policy describes:

Who I am

How I obtain and use the personal data for visitors to this website

Who has access to your personal data and what your rights are.

My policy is to keep the personal information I receive from this website completely confidential and used solely for internal purposes. I will not share your personal information with any other parties. Please review this policy carefully.

This policy is effective from 8th August 2020.

  1. About me

This website is run by myself, Robyn Alston. I run a massage & reflexology clinic.

I can be contacted on 07982 718596 or robynamassagetherapist@gmail.com regarding any questions in relation to this policy. I am the controller of the personal data you provide.

  1. What personal data I collect

Personal data is any information which identifies you personally - for example, your name. This Privacy Policy is concerned with the personal data for the following:

  • My massage & reflexology clients and those who enquire about treatments, book treatments and complete consultation forms.

  • Users of the website who sign up to the email newsletter.

I collect the following data from you:

  • I collect information from you when you contact me via email, text or phone and make a booking online or in person.

  • Online booking is made via a secure third party server called Cliniko, I would advise you to read Cliniko's own privacy policy before using it's website.

  • Online payment for appointments is made via a third party server Cliniko who use Stripe for payments. I would advise you to read Stripe's own privacy policy before using it's system. I do not see your card details when you make a purchase via Stripe.

  • When you book online I collect your First Name, Last Name, Date of Birth, Email Address, Mobile Phone Number and any comments that you add to the booking.

  • You will then be emailed from me, via a third party server, Cliniko, with a welcome email and links to your forms which are completed and stored on the Clinko server. Reminder emails and SMS messages are also sent via Cliniko. I use 2 factor authentication to access your information in Cliniko.  Your completed forms and any notes from an appointment with me are all stored within Cliniko.

  • Any paper notes are kept under lock and key on my premises or may at some point in the future be moved into secure storage.

  • Gift vouchers can be purchased for Robyn Alston Massage and Reflexology either by contacting me and paying via third party system Paypal (in which case I would advise you to read Paypal's own privacy policy, or by cash in person or bank transfer.

  • Like many websites, I use cookies to enhance your experience and gather information about visitors and visits to my website. Please refer to the "cookies" section below for information about cookies and how I use them.

  • I use a third-party service, Google Analytics on my website. From this I may collect certain information about your visit, such as the type of browser you use, the date and time you accessed the website, the pages that you access whilst visiting the website and the internet address of the website from which you linked directly to this website. I only use this information for statistical analysis purposes, to help improve and administer the website and it will not be shared with any other party. This information is only processed in a way which does not identify anyone. I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting my website.

  • I collect your email address if you subscribe to receive my newsletter. This is managed by myself. Your email address is not shared with any other party. You can unsubscribe at any time by contacting Robyn Alston on the contact details on this website.

  • When completing your initial consultation, you will be prompted to select your marketing preferences if any.

4. Use of Personal Information

The personal information collected on this website, will be used to provide the services you have requested. This will include:

  • Booking an appointment or making an enquiry

  • To add a testimonial to my website (your full name won't be shown)

  • To post out gift certificates

  • To improve and administer the website

  • For me to be able to contact you if necessary

  • To send you an email newsletter as requested

I am committed to ensuring your information is secure. To prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures in place to safeguard and secure the information I collect online.

Your personal information is contained behind secured networks. When you place orders for a gift voucher, I use third-party website PayPal to process the transactions securely.

Third-Party Services

I use the following third-party services:

Webnode:

I use a third-party service, Webnode to publish my website.

Google Analytics:

I use Google Analytics on my website. From this I may collect certain information about your visit, such as the type of browser you use, the date and time you accessed the website, the pages you access whilst visiting the website, and the web address of the website from which you linked to my website. I only use this information for statistical analysis purposes, to help improve and administer the website, and it will not be shared with any other parties. This information is only processed in a way which does not identify visitors. I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Please read Google's own privacy policy.

PayPal:

I use PayPal to process gift voucher purchases. Please read PayPal's own privacy policy before using its website.

Cliniko:

I use Cliniko to process my appointment bookings, cancellations and rescheduling current or subsequent appointments. I also use Cliniko to send out email confirmations and reminders. Cliniko emails will have a link to consultation and screening forms. Once these are completed and submitted they are stored within Cliniko, as are any client appointment notes made.

Stripe:

If you choose to make payment for an appointment when booking online, Cliniko will process the payment through Stripe.

Cookies

My website uses cookies. I use Webnode to create and update my website. Webnode is a popular Content Management System.

I also use third-party cookies.

These are installed by third parties (including Google Analytics) with the aim of collecting information to carry out research into the behaviour and demographics of visitors to my website. I do not gather personal information which could be used to identify visitors or their personal data.

Third-party links (links to other websites I have placed on the links page of my website):

These linked websites have separate and independent privacy policies. I therefore have no responsibility or liability for the content and activities of these linked websites and would always recommend you read the linked websites' privacy policies. Nonetheless, I seek to protect the integrity of my website, and welcome feedback about these linked websites (including if a specific link does not work).

Controlling your personal information - your rights:

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have submitted a testimonial to be published on my website and you would like to remove it, please email robynamassagetherapist@gmail.com stating the testimonial you would like to remove. This testimonial will then be removed for you within 14 days of your request.

  • If you email robynamassagetherapist@gmail.com to enquire about booking a massage or reflexology appointment and we do not work together, your details will be securely destroyed.

  • I will not sell, distribute or lease your personal information to third parties unless I have your express permission or required by law to do so.

  • If you believe that any information I hold about you or your company is incorrect or incomplete, please email me at robynamassagetherpist@gmail.com. I will promptly correct any information found to be incorrect.

Policy Changes

Terms and Conditions and this Privacy Policy may be udated from time to time without notification but will be posted on this page.  Policy changes will apply only to information collected after the date of the change.

This policy was created on 8th August 2020

Questions and feedback

I welcome your questions, comments, and concerns about privacy. Please send these to robynamassagetherapist@gmail.com

Consent

By using this website, you consent to this privacy policy.